Skip to content

Complaints

Last updated 26 October 2026

This policy is being finalised and may change before launch.

If something has gone wrong, we want to put it right. Here's how to complain and what happens next.

How to complain

  1. Contact our support team through the contact page. Include your account email, the competition and what went wrong.

  2. We'll acknowledge your complaint within one working day and give you a reference number.

  3. We aim to resolve complaints within 10 working days and will explain our decision in writing.

If you're still not satisfied

If you are not happy with our final response, you can refer your complaint to the Federal Competition and Consumer Protection Commission (FCCPC) or, for data protection matters, the Nigeria Data Protection Commission (NDPC).